Know which airport and which terminal
Toronto Pearson International Airport (YYZ) is the region's main airport, and Billy Bishop Toronto City Airport is a smaller airport on the waterfront. When you book, tell your transportation provider which airport you are using and, if you know it, which terminal or airline. Pickup arrangements differ between airports, so this detail matters.
Share your flight details
For an arrival, give your airline and flight number. Airport pickups are coordinated based on flight schedules, so flight details help your pickup be planned properly. For a departure, share your flight time so the pickup time can be set with enough margin for check-in and security.
Plan your departure time realistically
Allow more time than you think you need. Traffic on the highways that serve Pearson changes through the day, and the time you need at the airport depends on your airline, your destination and whether you are travelling internationally. Check your airline's guidance on arrival times and work backwards from it.
Tell us about luggage and passengers
The number of passengers and the number of bags decide which vehicle suits you. A couple with two suitcases is a different request from a family of five with strollers and car seats. If you need a child seat, mention it when you request your quote.
Provide a reachable phone number
Give a mobile number that will work on arrival, and make sure you know how to reach your provider if your flight is delayed or your plans change. For help on the day, you can reach us at 888-486-0169.
Book ahead for peak times
For airport travel, a few days' notice is usually enough, though holiday periods and busy travel weekends fill up sooner. For short-notice requests, call us and we will tell you whether we can accommodate them.
Corporate and group arrivals
If several people are arriving on different flights, send every flight detail up front. An SUV or van can carry a small group with luggage, and a larger vehicle can be arranged for bigger parties. See our airport transportation page and corporate transportation page for more.