Questions
Frequently asked questions
If your question is not here, call 888-486-0169. You will reach someone who can actually answer it.
Booking
For weddings and proms, three to six months is typical, and peak Saturdays in summer go earlier than that. For airport transfers and corporate travel, a few days is usually enough. We will always take a short-notice call and tell you honestly whether we can cover it.
A reservation is confirmed only after availability has been verified and the 30% non-refundable deposit, signed Service Agreement, and signed Credit Card Authorization Form have been received and verified. The Credit Card Authorization Form is required for every booking, including bookings paid by Interac e-Transfer or cash. Until the deposit and both signed documents are in place the vehicle is not held, and we will tell you plainly if someone else is asking about the same date.
Yes. Viewings are by appointment. Call us and we will arrange a time when the vehicle is not out on a booking.
Deposits
A 30% non-refundable booking deposit reserves the vehicle, the chauffeur, and the date. The remaining balance is due one day before service.
Once a date is held, that vehicle and chauffeur are turned away from every other booking for that day. The deposit covers that commitment. It is refundable where required by law, or where we are unable to provide the service we agreed.
Payments
Interac e-Transfer, cash, and credit card. Other methods can be approved in writing. Your invoice is the final authority on total price, HST, gratuity, deposit, balance, and due date.
Gratuity is shown separately on your invoice where it applies. If it is not on the invoice, it has not been charged, and anything you give your chauffeur is at your discretion.
No. We never ask for your full card number or CVV by email or text, and we do not store CVV information at all. The authorization form records only the card type, the last four digits, and the expiry date.
Cancellations
Cancellations must be in writing by email. More than 14 days before service, we retain the deposit and charge nothing further. Between 7 and 13 days, up to 50% of the total contracted service amount may be retained or charged. Under 7 days, same-day, or a no-show, up to 100% of the total contracted service amount may be retained or charged. Weddings, holidays and high-demand dates follow the terms stated on your invoice.
We will tell you as soon as we know and provide a comparable or upgraded vehicle at no additional cost. If we cannot provide the service at all, your deposit is refunded.
Vehicles
Yes. The Rolls-Royce and the Bentley S are both 1959 classic automobiles. They are maintained for occasional use and are booked mainly for weddings and milestone occasions.
Yes, and for weddings it is common. A classic car for the couple, a stretch for the wedding party, and a van for guests is a typical combination. It is all one itinerary and one invoice.
We have it in both. Tell us which you want when you request availability and the colour will be confirmed on your booking.
Airport
Provide your flight number when you request a quote. Tell us if your flight changes and we will work with you to adjust the pickup where we can.
If you book an inside meet, yes. Your chauffeur waits past customs with a name board and helps with luggage. Curbside pickup is also available and is usually quicker for domestic arrivals with carry-on only.
Weddings
We accommodate ribbon and standard vehicle dressing. Tell us what you have arranged and we will make sure the chauffeur is expecting it. We do not attach anything that could damage the paint on the classic cars.
For the period on your itinerary. Most couples book the classic car for the ceremony and photographs, and a stretch or van for the longer part of the day. Overtime is available and is confirmed in writing before it is charged.
For venues we do not already know, yes. We would rather drive the route in advance than discover a closed street on the morning.
Next step
Tell us about the occasion
Send us the details and we will review your quote request personally and respond as soon as possible. There is no obligation to book.